Refund Policy

At Wandweft, we want you to love every piece you receive. If something isn’t right, we’re here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn and unused
• With original tags attached
• In the original packaging
• Accompanied by proof of purchase

To start a return, please contact us at:

Email: support@wandweft.com

Once your return request is approved, we will provide return instructions and any necessary information. Items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of receiving your order.

Please include:

• Your order number
• Photos of the item
• A description of the issue

We will review your request and work to resolve the problem as quickly as possible.

Non-Returnable Items

Due to the nature of our products, some items cannot be returned, including:

• Custom-made or personalized products
• Items that have been worn, washed, or altered
• Gift cards
• Clearance or final sale items

As our products are made especially for each customer, we kindly ask that you carefully check your size selection before placing an order.

Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, or design, please request a return first. Once your return is approved, you may place a new order for the item you want.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

• Shipping fees are non-refundable unless the item was incorrect or defective.
• Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@wandweft.com

We are always happy to assist you and ensure you have the best shopping experience with Wandweft.