FAQ

1. Which countries and regions do you ship to?

We are happy to offer worldwide shipping.
We currently ship our products to customers around the globe.

2. Can I exchange the product I received?

At Wandweft, we are committed to providing high-quality products and a great shopping experience.

If you are not satisfied with your purchase, please contact our customer service team. We will review your request and provide assistance according to our return policy.

Please note that due to the made-to-order nature of our products, we currently do not offer direct exchanges. If you need a different size or style, please contact us for further help.

3. Can I change my shipping address after placing an order?

We process orders as quickly as possible.

If you need to update your shipping address, please contact us immediately after placing your order.

Once your order has entered production or has been shipped, we may not be able to make changes. Please ensure your shipping information is correct before completing your purchase.

4. Can I cancel my order after placing it?

Because our products are specially made after receiving your order, production begins shortly after purchase.

If you need to cancel your order, please contact us as soon as possible.

We will do our best to assist you, but cancellation requests cannot be guaranteed once production has started.

5. What should I do if I receive a defective or incorrect item?

We want every customer to love their Wandweft products.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos showing the issue
• A description of the problem

Our team will review your request and provide a suitable solution.

6. What if the size I received does not fit?

Please carefully check our size chart before placing your order.

Our products are made according to the size information provided on our website. Slight differences may occur due to manual measurement and production processes.

If you have any questions about sizing, please contact us before ordering. We are happy to help you choose the right fit.

7. I received a refund, but the money has not arrived. What should I do?

Refunds are usually processed within 5–10 business days after approval.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

If you have not received your refund after this period, please contact us.

8. Is my personal information secure?

Yes.

We take your privacy and security seriously. Our website uses secure encryption technology (SSL) to protect your personal information during checkout.

We never sell or share your personal information with unauthorized third parties.

For more details, please review our Privacy Policy.

9. How long does shipping take?

Since Wandweft products are made especially for each customer, orders usually require processing time before shipping.

Estimated delivery time:

Processing time: 3–7 business days
Shipping time: 7–15 business days (varies by destination)

You will receive tracking information once your order has been shipped.

10. How can I contact Wandweft?

If you have any questions about your order or products, our customer support team is here to help.

Email: support@wandweft.com

We usually reply within 24–48 hours.